Privacy Policy

Ticketmaster has created this privacy statement in order to demonstrate our firm commitment to the privacy of the details that you provide us when using this web site ("Site"). When you use the Site, you are consenting to the practices set forth in this Privacy Policy.

Your IP Address

We use your IP address to help diagnose problems with our server and to administer the Site. Your IP address is also used to help identify you and to gather broad demographic information about you. Your IP address may also be used to assist in the detection of fraud and we may pass this information to the police.


A cookie is a small file that is automatically issued to your computer when you enter our Site and which is stored by the browser on your computer's hard drive. Cookies identify your computer, not the individual user of your computer. Cookies store some basic information that helps us to identify if a user of your computer has visited the Site before and if you have provided us with some personalised information. Our Site also uses cookies to keep track of what you have purchased. We also use cookies to deliver content specific to your interests, to save your password (if you have supplied us with one) so you do not have to re-enter it each time you visit our Site, and for other purposes, such as informing you that you may have made multiple bookings for specific events on our Site.

You can disable cookies or set your browser to alert you when cookies are being sent, but if you choose to do so you may not be able to access some areas of the Site.

Information We Request Directly From You

Our Site's registration forms, order forms, surveys, competitions and prize draws require you to give us personal information (like your name, address and/or email address). If you are ordering tickets, you will be asked to provide financial information (like your account or credit card numbers).

How We Use Personal Information

Ticketmaster and its Event Partners

As an authorised ticket agent, Ticketmaster sells tickets on behalf of the venue or promoter that produces the event for which you buy a ticket. We refer to the venue or promoter from whom we obtain tickets to sell to you as our "Event Partner". Your personal information is shared between Ticketmaster and its Event Partner for the particular event for which you are buying tickets in accordance with this Privacy Policy and Ticketmaster's contractual relationship with its Event Partner. Your personal information is used by us to contact you by post, phone or by email when necessary in connection with transactions entered into by you on the Site.

Direct Marketing

You will be given an opportunity to determine whether your contact information may be used by us or third parties for direct marketing purposes. Depending on your selection, Ticketmaster, its subsidiary companies, Event Partners and/or other third parties may contact you by e-mail or post with information or offers regarding their goods and services, such as discounts, exclusive offers or special event information.

If you purchase a ticket for an event and provide Ticketmaster with an email address, your address will be entered into Ticketmaster's PerformerAlert service. This service sends you e-mail communications in relation to the particular artist connected to the ticket you have bought. You will be given the opportunity to unsubscribe to PerformerAlert whenever a PerformerAlert is sent to you. Alternatively, if you wish to unsubscribe now, please contact Ticketmaster by clicking the following link and inserting your email address into the link as indicated,

Changing your Marketing Preferences

As mentioned above, you will only be contacted for marketing purposes other than PerformerAlerts where you have agreed in advance to such marketing. You may change your marketing preferences at any time by going into "My Ticketmaster" on the Site and changing the preferences that are specified for you.

Carefully Selected Third Parties

Depending on your selection when you purchase a ticket or create an account, your personal information may also be provided to carefully selected third parties other than Ticketmaster's Event Partners that may contact you by post or email with information or offers regarding their goods and services.

Opting Out

You may opt out of any of Ticketmaster's regular email contact at any time even if you have previously indicated your consent to such contact at some other time by clicking the following link and inserting your email address into the link as indicated,

How We Use Financial Information

Financial information that is collected is used to authorise payment and bill you for products and services. When you make a purchase on the Site, your consent is given to provide your financial or personal information to those third parties necessary to process your transactions with us, such as credit card companies, banks and the companies that handle shipping on our behalf. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction. Except as provided above, we will not share financial information with third parties without your prior consent.

Disclosure of Your Personal Information and Financial Information in Compliance with Laws

You should be aware that we may release your personal information or financial information when we believe it is necessary to comply with laws or regulations, to assist law enforcement, to enforce the terms under which you transacted with Ticketmaster, or to protect the rights, property or safety of Ticketmaster, users of the Site or others. Transfer of Your Personal Information and Financial Information To Group Companies, Agents and Contractors - Transfer outside European Economic Area From time to time, we may transfer your personal information and/or financial information to a company within the Ticketmaster group of companies or one of such company's agents or contractors in order to improve our services or to assist our security, credit risk or fraud protection activities. Such companies may be located outside of the European Economic Area, including in the United States, and you consent to the transfer of your personal information and financial information to such companies for the purposes set out in this paragraph. Whenever we transfer your personal information or financial information to countries outside of the European Economic Area, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the Data Protection Acts 1988 and 2003 and any other applicable legislation from time to time.

Transfer of Personal Information In Event Of Sale Of Ticketmaster Or Its Assets

In the event that Ticketmaster is sold, or transferred some of its assets to another party, your personal information could be one of the transferred assets. If your personal information is transferred, use of your personal information will remain subject to this Privacy Policy. Your personal information will be passed on to a successor in interest in the event of a liquidation or administration of Ticketmaster.

How We Use Demographic Information

Demographic information is statistical data about our purchasers' age, gender, location etc. We use this demographic information to tailor our Site to the interests of our users. This information may be shared with advertisers only on an aggregate basis so that they can tailor their advertisements to the appropriate audience. "On an aggregate basis" means that your personal details would not be identifiable in the demographic information that we may use with advertisers.

Other Sites/Third Party Vendors and their Privacy Policies

This Site may contain links to other web sites. Ticketmaster is not responsible for the privacy practices or the content of such web sites or for the privacy policies and practices of other third parties, and so you should be careful to read those web sites' privacy policies independently.

Our Security Precautions

This Site has security measures in place to protect the loss, misuse and alteration of the information under our control. We use 128 bit industry standard Secure Server Software (SSL) for your transactions with us. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Your rights with regard to the data we hold

You have the right to obtain a copy of the personal data we hold about you. You also have the right to correct any inaccuracies in such data. If you wish to avail of any of these rights, please contact us via Customer Services or at Ticketmaster Ireland Mailing Services, PO BOX 4695, Dublin 2. Your request will be dealt with as soon as possible and will not take more than 40 days to process.

Please note that any customer query regarding a current or past booking cannot be dealt with through this link. Please contact Customer Services.